Your Privacy Is Our Responsibility

Introduction & Scope

The 0z365 platform ("we", "us", or "0z365") places the highest importance on the privacy of its users ("you" or "player"). This Privacy Policy ("Policy") describes what information is collected from you when you visit the 0z365 website, register an account, play games, or use any of our services, how that information is used, who it may be shared with, and what steps we take to protect your information.

By using any of 0z365's services, you consent to the terms of this Policy. This Policy must be read together with our Terms & Conditions. If you do not agree with any part of this Policy, you are requested to refrain from using our services.

What Information We Collect

0z365 collects various types of information to operate its services properly. This information comes from two main sources — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When creating an account or using our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket account numbers or bank account details
• Records of communication with our support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, logout time, and session information
• Pages you view, links you click, and browsing behaviour
• Gaming activity — game types, bet amounts, and transaction history
• Information obtained through cookies and similar technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive information from third-party identity verification service providers. Transaction confirmation information may also be collected from payment processing organisations.

Purpose of Using Information

0z365 collects your information only for specific and legitimate purposes. Your information is not used for any unauthorised purpose.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming services, process financial transactions, and award bonuses.
• Identity Verification: To comply with Anti-Money Laundering (AML) regulations and confirm your age.
• Customer Support: To answer your questions and resolve issues via live chat or email.
• Security: To prevent fraudulent activity, unauthorised access, and cyberattacks.
• Responsible Gaming: To identify signs of excessive play and provide assistance where needed.
• Communications: To send you important notifications related to your account.
• Platform Improvement: To analyse user experience and improve the quality of our services.

Sharing & Disclosure of Information

0z365 does not sell your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

4.1 With Service Providers

Information necessary for them to fulfil their own responsibilities may be shared with payment processors (bKash, Nagad, Rocket, bank transfer), identity verification providers, technical support providers, and game software providers. All such parties are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Where providing information is legally required in order to comply with a lawful order from a law enforcement agency, court, or regulatory authority, the necessary information may be supplied.

4.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities where needed to investigate money laundering, fraudulent activity, or other illegal conduct.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new owner, but the same terms of this Policy will continue to apply.

Cookies & Tracking Technologies

0z365 uses cookies and similar technologies to operate the website properly and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functioning of the website — such as maintaining login sessions and ensuring security. They cannot be disabled.
• Functionality Cookies: To remember your preferred language and other settings.
• Analytics Cookies: To analyse platform usage and improve our services.
• Security Cookies: To detect unauthorised access and fraudulent activity.

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, disabling cookies may cause some website features to not work correctly.

Data Security Measures

0z365 takes industry-standard technical and organisational measures to ensure the security of your personal information.

• SSL/TLS Encryption: All data transferred between you and our servers is protected by SSL encryption.
• Secure Data Storage: Stored data is kept in encrypted databases with restricted access controls.
• Access Controls: Only authorised staff have access to your information, and only on a need-to-know basis.
• Regular Audits: Regular security reviews and penetration tests are conducted to identify security vulnerabilities.
• Two-Factor Authentication: An additional verification layer is used to strengthen account security.

Data Retention Period

0z365 does not retain your information beyond the period necessary. The retention period depends on the following factors:

• Active Accounts: Relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial Records: Financial transaction data is retained for the period required under AML and tax-related regulations.
• Dispute Resolution: Where a legal claim or dispute is ongoing, relevant information is retained until it is resolved.

Once the specified retention period has passed, your information is securely deleted or rendered non-identifiable.

Your Rights

0z365 grants users the following rights regarding their personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. This information will be provided within a reasonable time after the request is received.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Most information can be updated directly by you from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In this case, please email our support team at [email protected].

8.5 Right to Lodge a Complaint

If you believe your information is being handled improperly, you have the right to file a complaint directly with us or with the relevant authority.

Protection of Minors

0z365 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

If we have reason to believe that a minor has been using our services, that account will be immediately closed and the associated information will be deleted. If you become aware of a minor using an account, please notify us at [email protected].

International Data Transfers

The servers and third-party service providers used to operate 0z365's services may be located in various countries. As a result, your information may be processed or stored outside Bangladesh.

Regardless of where the data is transferred, the same standards and protections described in this Policy will apply. We ensure that third-party organisations maintain appropriate standards of privacy protection.

Changes to the Policy

0z365 reserves the right to change this Privacy Policy as needed. After any change, the updated Policy will be published on this page.

You will be notified of significant changes via email or through the platform. Continued use of 0z365's services after a change will be considered as consent to the new Policy. You are therefore advised to check this page regularly.

Contact Us

If you have any questions, comments, or requests about this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website, in both Bengali and English

Your data protection requests will be responded to within a reasonable time after verification.